A Disposal Partner for Resellers, MSPs and IT Providers
When you refresh a client’s estate, the old hardware becomes your problem before it becomes anyone else’s. Most resellers and managed service providers do not want to run a disposal operation, and cannot afford a disposal partner who embarrasses them in front of a customer. Surplex UK Limited works behind resellers across England, Wales and Scotland, with no minimum quantity, and produces documentation you can hand straight to your client.
What this means for a reseller
Most collections are free
Surplex UK Limited works on an open-book value-offset model with no minimum quantity. The value recovered from retired equipment is set against the cost of collection, data destruction and recycling, and you are shown both figures. Most customers find their collection is free on that arithmetic. Where the recovered value does not cover the work, a small logistics and processing fee is payable, quoted and agreed upfront.
Documentation you can put your client’s name on
Every device is recorded against its serial number and issued a certificate of destruction. The paperwork is designed to be passed on, so your customer gets the evidence their auditor wants without you assembling it.
We stay behind you
Collection, destruction, recycling and reporting are performed by Surplex UK Limited with no subcontractors, and we work to whatever presence you want us to have on site. The relationship with your customer stays yours.
Fits a refresh, not just a clearance
Forward and reverse logistics means one visit can deliver new hardware and take the old away, which matters when the client has bought a refresh from you and does not want two disruptions.
Compliance we can prove, not just promise
Every collection comes with a complete, audit-ready paper trail – certificates of data destruction, serial-level reporting, WEEE evidence notes and ESG data, all available in your portal. Our secure facilities include a BS EN 1143-1 rated strong room, and data is destroyed to NIST 800-88 standards. We’re ISO 14001 certified, ICO registered, an Environment Agency licensed waste carrier, and JOSCAR & FSQS registered.
What your customer’s compliance team will ask you
Your customer remains the data controller for whatever is on the devices you collect from them, so the questions land on you first. They will ask which standard the destruction meets, who handled the hardware, where it went, and whether the evidence names each device. Those answers are the reason to choose a disposal partner rather than a waste carrier.
Certified destruction to recognised standards
Hard drives and solid-state media are shredded mechanically, the Destroy method defined by NIST 800-88, and destruction is carried out to BS EN 15713:2023. Where value is recovered from hardware, data is erased with Certus certified software to the same standard’s Purge method. The difference between the standards is explained here.
Registered with the Information Commissioner’s Office
Registration number Z9955515, held since 2007. You remain the data controller, and a registered processor is the minimum any audit will expect to see documented.
BS 7858 vetted collection teams
Collection and technical staff are screened to BS 7858, the British standard for vetting people working in secure environments. Where a site requires further checks, including DBS-checked personnel, those are arranged and agreed before the visit.
Environment Agency licensed, zero to landfill
Licensed waste carrier including hazardous waste, certified to ISO 14001:2015, and operating a T11 exemption at our Gloucester processing centre under reference EXP/HP3641YX. Every collection produces WEEE evidence notes and carbon data.
Working with organisations of every size
Surplex UK Limited works with sole practitioners and single-site businesses through to multi-site enterprises, alongside schools, colleges, NHS trusts and local councils. There is no minimum quantity and no estate too small to book.
What we typically collect
Frequently asked questions
Yes. Surplex UK Limited works behind resellers, managed service providers and IT providers, and the documentation is designed to be passed on. We work to whatever presence you want us to have on your client’s site. The relationship with your customer stays yours.
Your client remains the data controller for whatever is on the devices, which is why the questions land on you first. Every device is recorded against its serial number and issued a certificate of destruction, so you can answer what standard the destruction met, who handled the hardware and where it went, per device rather than per collection.
Yes, and forward and reverse logistics means one visit can deliver the new hardware and take the old away. That matters when your customer has bought a refresh from you and does not want two separate disruptions.
Most customers find their collection is free. Surplex UK Limited works on an open-book value-offset model with no minimum quantity, so the value recovered from your retired hardware is set against the cost of collection, data destruction and recycling, and you are shown both figures. Where the recovered value does not cover the work, a small logistics and processing fee is payable, quoted and agreed upfront.
Talk to us about your IT estate
Tell us what your client is retiring and we will scope the collection, the destruction method and the documentation you will hand over.
